Return Policy

At Iamlen.art, we want you to be completely satisfied with your purchase. If for any reason you are not, we accept returns within 14 days from the date of delivery. Please follow the guidelines below for a smooth return process:

1. Eligibility:

Items must be unused, in their original condition, and with all tags attached.
The return request must be initiated within 14 days of receiving the product.

2. Return Process:

To initiate a return, please contact our customer service team at hi@iamlen.art, or use form below with your order number and reason for return.
Our team will provide you with a return authorization and instructions on how to proceed.

3. Packaging:

Please ensure that the item is securely packaged to prevent damage during the return transit.

4. Shipping Costs:

The customer is responsible for return shipping costs unless the return is due to an error on our part.

5. Refund Process:

Once the returned item is received and inspected, we will process the refund to the original payment method within 5 business days.

6. Exchanges:

At this time, we do not offer direct exchanges. If you need a different size or color, please place a new order and initiate a return for the original item.

7. Non-Returnable Items:

Some items, such as personalized or final sale items, are non-returnable. Please check the product description for details. This will always be stated.

8. Contact Us:

If you have any questions or concerns regarding your return, please reach out to our customer service team at hi@iamlen.art.

Thank you for choosing Iamlen.art. We greatly appreciate your support!

If you have any questions on our return policy or would like to enquire for a return you can use the form underneath. 

 

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